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Operator Errors

The Operator Errors model defines a named collection of Error records that apply to a specific operator. When a transaction error occurs, Fluid looks up the player-facing message in this collection only.

Field Type Description
Configuration Name string Display name of the Operator Errors collection. Used to identify the collection in the Back Office.
Errors links Multi-reference list of Error records included in this collection. Each entry references an Error record. Add or remove entries to control which error mappings apply to the operator.

When a transaction error occurs, Fluid resolves the player-facing message from the operator’s collection in the following order:

  1. Provider code and PSP status – an Error whose provider error codes include the code and whose PSP status code matches
  2. Provider code only – if none matches both, an Error whose provider error codes include the code
  3. Unknown error – if still nothing matches, the collection’s UNKNOWN_ERROR record

There is no global fallback: an error mapping only applies to an operator if its record is in that operator’s collection. Make sure every collection includes an UNKNOWN_ERROR record.